Useful answers before you choose a pair or send one back.
How should I choose a size?
Read the size information for the particular pair. Some shoes use numbered labels rather than U.S. sizing, and conversions are shown only where supported for that style. Measure both feet and compare with the product’s own chart when one is provided. If the page lists labels without a foot-length chart, email us before ordering rather than assuming a universal conversion.
How do I measure my feet?
Stand on paper in the socks you expect to wear. Mark the heel and longest toe, then measure the distance. Repeat on the other foot and keep the larger measurement. Our Fit Guide explains the process and what to check next.
What is the difference between leather and synthetic uppers?
Leather and suede have natural surface variation; synthetic PU and microfiber offer a more uniform finish. Each product identifies its documented materials. Price alone is not a fit guide, and no material label guarantees a particular performance.
How do I care for a new pair?
Brush off dry dirt first. Wipe smooth synthetic surfaces gently with a lightly damp cloth. For suede, use a dry suede brush; for smooth leather, use care products suited to that finish and try a hidden area first. Let shoes air-dry away from direct heat.
Where can my order be delivered?
Our delivery area is the contiguous 48 United States. It excludes Alaska, Hawaii, U.S. territories and APO/FPO/DPO addresses, even though our business is based in Anchorage.
What are the shipping cost and timing?
We process orders in 1–3 business days; standard transit then takes 3–7 days. Free standard shipping applies to orders of $59 or more after discounts, before tax. Orders below that amount have a $6.99 standard shipping charge.
What should I keep for a return?
Let us know within 30 days after delivery. Keep shoes unworn and retain their original packaging and included pieces. Returns go to William Oliver LLC, 2017 Alder Dr, Anchorage, AK 99508. You pay postage for fit or preference returns; we cover it for quality issues, incorrect items or transit damage. See the Refund Policy for the complete steps.
When will a return be refunded?
After the return reaches us, inspection takes 3–5 business days. We initiate an approved refund to the original payment method, then your bank or payment provider controls the posting date. For help, email [email protected] or call 808-857-8443, Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.