A pair should make sense for your wardrobe and your feet. If it does not, you have 30 days after delivery to tell us you would like to return it.
Keep the pair ready to return
Try shoes on indoors on a clean surface. For a change-of-mind or fit return, send the shoes back unworn, with their original packaging and all included pieces. Outdoor wear, alterations or damage caused after delivery can make a return ineligible. An item that arrived faulty or incorrect is handled as an order issue instead.
How to send a return
- Email [email protected] or call 808-857-8443 if you would like help, and provide your order number, the pair you are returning and the reason.
- Pack the shoes securely. Add your order number, name and email inside the parcel. Protect the original shoe packaging with an outer shipping carton or mailer.
- Send the parcel to William Oliver LLC, 2017 Alder Dr, Anchorage, AK 99508, United States. You may use this return address directly; contacting us first can help with questions or a return label for an order issue.
- Keep a postage receipt and tracking number until your refund is resolved.
Who pays return postage?
If we sent the wrong item, the pair has a quality defect, or it was damaged in transit, Oliver Tread covers the return shipping cost. Contact us with the details and photos so we can arrange that cost before you pay for a label. For fit, preference or other change-of-mind returns, return postage is the customer’s responsibility.
Inspection and refund
Allow 3–5 business days after we receive the return for inspection. When it qualifies, we initiate a refund to the original payment method and send a confirmation. Your bank or payment provider determines when that credit becomes visible in your account. There is no deduction for restocking. Original standard shipping charges are not refunded for a preference return; charges related to an incorrect, defective or transit-damaged order are included in the remedy.
Exchanges and cancellations
For another size or color, return the original pair and place a separate order for the one you want. Availability can change. For cancellation requests, contact us promptly; an order already dispatched follows the return process. This policy does not limit rights that apply under consumer law.